Returns & Refunds

1. Our 30-day return window

For purchases made directly from ATOMIK once ordering is enabled, request a return within 30 calendar days after delivery. Contact support within that window with your order number, the item you wish to return, and the reason. You do not need to ship an item before contacting us.

Browsing, saving an item, or completing the no-charge checkout preview does not create an order. This return policy applies to actual purchases when live ordering becomes available.

2. How to request a return

Email support@buyatomik.com or call (866) 525-0785. Our team will provide return instructions and confirm the destination and any applicable shipping arrangements. Do not mail jewelry to the business address without confirmation.

Keep the item, packaging, and any accompanying documentation while we review your request. Do not send payment card details by email. If you contact us within the 30-day window, keep a copy of your request.

3. Condition, exclusions & return costs

Product-specific return conditions, any exclusions for personalized or other items, return-shipping responsibility, and any permitted charges must be clearly disclosed before a purchase is accepted. Contact support for the terms applicable to your item.

This policy does not introduce a blanket final-sale, hygiene, engraving, restocking-fee, or customer-paid-postage exception. An undisclosed restriction will not be added retroactively to an order. Contact support for the terms applicable to your purchase.

4. Damaged, defective or incorrect items

Please contact us promptly if an item arrives damaged, defective, incomplete, or different from what you ordered. Include your order reference and, if available, photographs of the item and packaging so we can assess an appropriate remedy.

The voluntary 30-day window does not limit rights or remedies for faulty or misdescribed goods that applicable law gives you. Do not treat a carrier claim as a substitute for contacting us about a delivery issue.

5. Refunds & exchanges

After a returned item is received and assessed, we will tell you the outcome and explain any concern. Approved refunds go to the original payment method unless applicable law requires another method. Bank or payment-provider posting times may vary; support can help trace a refund.

Refunds will be handled promptly and within applicable legal deadlines. Any treatment of original shipping costs must follow the terms disclosed before purchase and applicable law. This policy does not establish a refund fee.

Exchanges depend on availability and are not guaranteed. Contact support before arranging an exchange. For a cancellation, contact support as soon as possible; shipment status may affect the available options, but statutory cancellation rights remain intact.

6. Contact for returns

Contact support@buyatomik.com or (866) 525-0785. Business mailing address: 570 ROYAL PALM BEACH BLVD, ROYAL PALM BEACH, FL 33411, United States. This is a business contact address, not an authorized return destination unless our support team confirms it.